General terms of service

These general terms are being finalised with our legal counsel and may be amended. Only the accepted written quote and the signed contract definitively bind the parties.

1. Purpose

These terms govern the services provided by Keti Group SARL (RCCM No. CM-NSI-01-2026-B12-00727, head office in Simbock — Bandoumou, Yaoundé) in its Services, Transport and Construction divisions. They apply in the absence of any contrary provision in the contract or the accepted quote.

2. Quote and order

Every service is subject to a written quote, free and without obligation. The service is ordered by written acceptance of the quote (including by electronic message or WhatsApp). The price of the accepted quote is firm: any new element changing the price is subject to the client's prior written agreement.

3. Price and payment

Prices are in FCFA. Payment is made to Keti Group SARL exclusively — never to the agents — by Mobile Money, bank transfer or PayPal, against a receipt.

• Services and Transport divisions: direct payment for the service, under the terms of the quote;
• Construction division: staged payment (milestones) defined in the contract; each milestone is only due after the client has been given proof (photos/videos) of the completion of the previous stage.

4. Performance

Keti carries out the services with agents selected, trained and supervised by it, contractually bound by professional confidentiality. The client undertakes to allow access to the premises under the agreed conditions.

5. Guarantees

• Conformity: any workmanship defect reported within 48 hours of a service, or within 10 days of the handover of works, is put right by Keti at its own cost;
• Replacement: in case of unavailability or unsuitability of a Services division agent, Keti replaces them within 24 to 48 hours, at no extra cost;
• Service not carried out: if a paid service is not carried out as agreed, Keti undertakes as a priority to carry it out or complete it at no extra cost; failing a solution provided within 48 hours, the amounts paid for the services not carried out are refunded to the client;
• these guarantees do not apply in cases of force majeure or in case of cancellation by the client (article 6).

6. Cancellation

In case of cancellation by the client after acceptance of the quote, the costs actually incurred by Keti, with supporting evidence, remain payable.

7. Complaints

Any complaint is addressed to the Keti point of contact or to info@ketigroup.com. Keti acknowledges receipt within 24 business hours and proposes a solution within 5 business days. The agreed solution is confirmed in writing.

8. Liability

The liability of Keti Group SARL is exercised within the limits provided by the applicable Cameroonian law. Any caps and exclusions will be specified in the version finalised with our legal counsel.

9. Personal data

Client data is processed in accordance with the site's Privacy policy.

10. Governing law and disputes

These terms are governed by Cameroonian law. In case of a dispute, the parties first seek an amicable solution; failing that, the competent courts of Yaoundé are seized.

Last updated: 22 July 2026.