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How Keti works, step by step
Entrusting a service means entrusting your home, your site or your loved ones — sometimes from the other side of the world. You have the right to know exactly how we work before entrusting us with anything. Here is our way of doing things, the same for every client.
You write to us
By WhatsApp or via the site's form, describe your need in a few lines. We reply within 24 business hours, with precise questions if needed — never a vague answer.
You receive a written quote
Every service starts with a detailed quote: what will be done, by whom, in how long and for what amount. The price is confirmed before any work. No work starts without your written agreement on that quote.
We sign a clear contract
The accepted quote becomes a written commitment: scope of the service, schedule, amount, payment terms and applicable guarantees. You know in black and white what Keti owes you — and it's this document that binds us.
We do the work, you follow along
During the service, you have a single point of contact, reachable on WhatsApp. For remote services or building sites, you receive photo and video reports at each agreed stage: you see progress with your own eyes, wherever you are.
You sign off, then you settle
The service ends with a handover: you — or a loved one you appoint on site — confirm the work is as agreed. For building sites, the balance is only paid after this validation. If something is wrong, we put it right (see our guarantees).
Who carries out your services?
Keti services are carried out by our team and by agents and tradespeople we select and train ourselves, to non-negotiable criteria:
- verified identity and a complete file for every agent;
- skills tested, then training in Keti methods and standards before the first assignment;
- supervision by a Keti division head, answerable to you;
- a written commitment from every agent on our standards (punctuality, cleanliness, respect for the home);
- professional confidentiality: every Keti employee commits to it when signing their contract — what happens in your home stays in your home.
In all cases, your contract is with Keti Group SARL — not with a stranger. We are the ones who answer for the result, from first contact to handover.
How do payments work?
- Construction: staged payment, tied to the site's real progress — each milestone is released after photo/video proof of the previous stage;
- Services and Transport: direct payment for the service, simple and quick;
- traceable methods: Mobile Money, bank transfer or PayPal (handy from abroad);
- a receipt for every payment, without exception.
You live abroad? It's covered.
Keti was also born for the diaspora. Our team is present in Cameroon, Germany and the United States: you can talk to someone in your time zone, in French or English. Photo and video reports, remote sign-off by a trusted relative and, for building sites, regular video meetings are part of our normal way of working — not an add-on.
Frequently asked questions
What if I don't know anyone on site for the handover?
You can sign off remotely based on the photo/video report, or appoint the person of your choice. We adapt to your situation.
Can I stop a service in progress?
Yes. You only pay for the stages carried out and validated, under the terms of the contract.
Do you work outside Yaoundé?
Our base is in Yaoundé. For a need elsewhere, write to us: we'll tell you clearly whether we can take it on.
Ready to start?
Describe your need — the quote is free and without obligation.
Request a quote on WhatsAppPrice confirmed before any service
The quoted amount is the amount you pay, with no extras.
Defects put right
A reported defect? We put it right at our own cost.
Replacement within 24–48 h
An agent who doesn't suit you is replaced.
Learn more: Our written guarantees · Our services