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Our written guarantees
Where others ask you to trust their word, we prefer to write our commitments down. These guarantees appear in every Keti contract: they don't depend on goodwill of the moment — they are owed to you.
Price confirmed before any service
The amount of your quote is the amount you pay. Any unforeseen item that would change the price is subject to your written agreement before being undertaken — never a surcharge discovered at the end.
Defects put right
If a workmanship defect is found, we put it right at our own cost, no argument about the principle. You have 48 hours after a service, and 10 days after the handover of works, to report any workmanship defect.
Replacement within 24 to 48 h (home services)
If a Keti Services agent doesn't suit you — for any reason at all — we replace her within 24 to 48 hours. You don't have to justify yourself at length: your comfort at home is not negotiable.
Service not carried out: we carry it out — or we refund
If a paid service isn't carried out as agreed, our first commitment is to carry it out or complete it, as a priority and at no extra cost to you. If no solution has been provided to you within 48 hours, the amounts paid for what wasn't carried out are refunded to you. This guarantee does not apply to cases of force majeure or to cancellation by the client — in the latter case, only the costs actually incurred, with supporting evidence, are retained.
Everything in writing, everything traceable
Written quote, signed contract, a receipt for every payment, photo/video reports: every step of our relationship leaves a trace that you keep. In case of disagreement, it's these documents that speak — and they are in your hands as much as ours.
A complaint? Here's what happens.
- You write to your point of contact or to info@ketigroup.com — acknowledgement within 24 business hours;
- we look into the situation with the agent and the division head concerned;
- you receive a proposed solution (correction, replacement, goodwill gesture or refund) within 5 business days;
- the agreed solution is confirmed in writing and carried out.
Who backs these commitments?
Keti Group SARL is a company registered in Cameroon (RCCM No. CM-NSI-01-2026-B12-00727), with its head office in Simbock — Bandoumou, Yaoundé. These guarantees are carried by an identifiable company, with an address, directors and legal existence — not by an anonymous phone number.
A question about our guarantees?
Write to us: we answer precisely, in writing.
Message us on WhatsAppPrice confirmed before any service
The quoted amount is the amount you pay, with no extras.
Defects put right
A reported defect? We put it right at our own cost.
Replacement within 24–48 h
An agent who doesn't suit you is replaced.
Learn more: How it works · Our services